Frequently asked questions
When will my order be shipped?
Orders placed Monday through Friday by 12 PM PST (excluding holidays) will be shipped in two business day. Orders placed after 12 PM PST, on a weekend, or on a holiday will be shipped within 3 business days.
How do I check my order status?
You can check the status of your order by logging into My Account and clicking on Order History.
Can I combine promotional offers?
Please limit one promo code per order.
How do I contact customer service?
You can email us at email@example.com. Please include your Order ID # in your email. Our hours are Monday through Thursday from 8 AM – 6 PM (PST), and Friday from 8 AM – 12 PM (PST). All inquiries will be answered within 24 hours (except for weekends and holidays).
How do I care for my custom apparel from County Sports
To keep your clothing in great condition, we always recommend washing in cold water on a gentle cycle and laying them flat to dry. We also suggest not using any harsh chemicals, detergents or fabric softener sheets, as they may damage our beautiful threads over time.
Why were items cancelled off my order?
Unfortunately, some items may be out of stock by the time your order is processed. We apologize if your order or an item from your order was cancelled.
Is there a warranty for County Sports products?
Yes! County Sports covers any defects in material or workmanship under warranty for 30 days from the original purchase date. Apparel is only covered when purchased directly from countysports.com, not from other points of retail. If you purchased the product from an authorized County Sports retailer, please contact the retailer directly. Our warranty does not cover damage caused by normal wear, accidents, improper care, or negligence. If a product is qualified under our warranty, County Sports will replace the item or send you a comparable in-stock item. Please email us at firstname.lastname@example.org to request a replacement.
What do I need to include with my return?
Please include a copy of your original packing slip in your package with the unwanted merchandise in its original, unused condition with original tags.
How long will it take to process my return?
Please allow 10 business days from the date we received your return for your refund to be processed. Depending on your bank, credits can take 1-3 business days to reflect on your account.